Task Aces is committed to providing a safe, professional, and high-quality service experience for both Customers and Taskers. To ensure this, we have established the following conduct guidelines for Taskers. Adherence to these guidelines is mandatory and essential for maintaining the integrity and trustworthiness of the Task Aces platform.

1. Professionalism

• Respect and Courtesy:
  • Taskers must always treat Customers with the utmost respect and courtesy. This includes polite language, active listening, and addressing all Customer concerns professionally.
  • Taskers should avoid any behavior that could be perceived as rude, dismissive, or confrontational.
  • Taskers should always thank the Customer after completing a task to foster a positive experience.
• Punctuality:
  • Taskers must arrive on time for all scheduled tasks. If delays are unavoidable, Taskers should inform the Customer and Task Aces support immediately with an estimated time of arrival.
  • Taskers should plan their schedules to account for travel time, traffic, and any unforeseen delays.
• Appearance:
• Taskers should maintain a neat and professional appearance appropriate for the tasks they are performing. This includes wearing clean clothing and any required protective gear.
• Taskers should carry a Task Aces identification badge or wear branded attire if provided, to reassure Customers of their legitimacy.

2. Communication

• Clear Communication:
  • Taskers must communicate clearly and promptly with Customers, both before and during the task. This includes confirming details of the task, estimated time of arrival, and any changes to the plan.
  • Taskers should ensure they understand the Customer's requirements by asking clarifying questions if needed.
• Platform Use:
  • All communications regarding tasks should be conducted through the Task Aces platform to ensure transparency and accountability. This helps resolve any disputes that may arise.
• Responsiveness:
• Taskers should respond to Customer messages and inquiries promptly, ideally within a few hours. Timely responses help build trust and prevent misunderstandings.

3. Service Quality

• Task Completion:
  • Taskers must complete the tasks they accept to the best of their ability, ensuring high-quality results. If a task cannot be completed as expected, Taskers should communicate the issues to the Customer and Task Aces support.
  • Taskers should not leave a task unfinished without a valid reason and proper communication.
• Attention to Detail:
  • Taskers should pay attention to the details of each task, following any specific instructions provided by the Customer.
  • Taskers should verify the completion of all task components before considering the task done.
• Use of Appropriate Tools and Supplies:
• Taskers must use the appropriate tools and supplies for each task, ensuring they are in good working condition and suitable for the job.
• Taskers should have backup supplies and tools to avoid delays or incomplete tasks.

4. Ethical Behavior

• Honesty and Integrity:
  • Taskers must always act honestly and with integrity. This includes accurately reporting task details, hours worked, and any issues encountered.
  • Taskers should not overcharge Customers or add unnecessary services.
• Confidentiality:
  • Taskers must respect Customer privacy and confidentiality. Personal information, property, and conversations should not be shared or disclosed without explicit consent.
  • Taskers should avoid discussing personal details about other Customers or their own personal lives.
• No Discrimination or Harassment:
• Taskers must not engage in any form of discrimination, harassment, or abusive behavior towards Customers or other Taskers. This includes but is not limited to discrimination based on race, gender, age, religion, or sexual orientation.
• Taskers should report any harassment or discrimination they experience or witness to Task Aces support immediately.

5. Health and Safety

• Safety Protocols:
  • Taskers must adhere to all health and safety guidelines relevant to their tasks. This includes using protective equipment, following safety procedures, and being aware of potential hazards.
  • Taskers should ensure their work environment is safe and free from hazards.
• COVID-19 Guidelines:
  • Taskers must follow all COVID-19 related health advisories, including wearing masks, practicing social distancing, and sanitizing hands and tools regularly.
  • Taskers should stay updated on the latest health guidelines from local and national health authorities.
• Incident Reporting:
• Any accidents, injuries, or safety concerns should be reported to Task Aces support immediately. Taskers should provide detailed information about the incident to help with resolution and prevention of future occurrences.
• Taskers should follow up on any reported incidents to ensure proper resolution.

6. Reliability

• Commitment to Tasks:
  • Taskers should only accept tasks they are confident they can complete. If a Tasker is unable to complete a task for any reason, they must notify the Customer and Task Aces support as soon as possible.
  • Taskers should avoid canceling accepted tasks without a valid reason.
• Dependability:
• Taskers must demonstrate dependability by consistently showing up for scheduled tasks and completing them as agreed.
• Taskers should build a reputation for reliability to attract repeat Customers.

7. Customer Feedback

• Open to Feedback:
  • Taskers should be open to receiving feedback from Customers and use it constructively to improve their services.
  • Taskers should thank Customers for their feedback, whether positive or negative.
• Review Response:
• If a customer leaves a negative review, Taskers should respond professionally and seek to resolve any issues. This includes apologizing for any shortcomings and offering solutions where possible.
• Taskers should avoid arguing with Customers or being defensive in their responses.

8. Compliance with Task Aces Policies

• Policy Adherence:
  • Taskers must adhere to all Task Aces policies, including the terms of service, privacy policy, and these conduct guidelines.
  • Taskers should regularly review Task Aces policies to stay informed about any updates or changes.
• Updates and Changes:
• Taskers are responsible for staying informed about any updates or changes to Task Aces policies and guidelines.
• Taskers should complete any required additional training related to policy updates.

9. Use of Task Aces Platform

• Accurate Profile Information:
  • Taskers must provide accurate and up-to-date information on their Task Aces profile, including skills, experience, and availability.
  • Taskers should update their profiles regularly to reflect any new skills or changes in availability.
• No Off-Platform Transactions:
  • All transactions and payments must be conducted through the Task Aces platform to ensure security and accountability.
  • Taskers should report any attempts by Customers to conduct transactions off-platform.
• App Usage:
• Taskers should regularly update and use the Task Aces app to manage tasks, communicate with Customers, and stay informed about platform updates.
• Taskers should familiarize themselves with all features of the app to optimize their task management.

10. Accountability

• Consequences for Misconduct:
  • Taskers who fail to adhere to these conduct guidelines may face consequences, including warnings, mandatory retraining, suspension, or removal from the platform.
  • Task Aces will investigate reports of misconduct thoroughly and fairly.
• Reporting Violations:
• Taskers are encouraged to report any violations of these guidelines by other Taskers or Customers to Task Aces support.
• Taskers should provide detailed information and evidence when reporting violations to facilitate effective resolution.

By following these conduct guidelines, Taskers can contribute to a positive and professional environment on Task Aces, ensuring a high-quality service experience for all users. Task Aces is committed to supporting Taskers in their efforts to meet these standards and will provide the necessary resources and support to help them succeed.