Refund and Cancellation Policy

Last update: August 23, 2024

1. Introduction


This document outlines the cancellation and refund policies for services booked through Task Aces. We aim to ensure a smooth and fair process for both Customers and Taskers. Please read these guidelines carefully.


2. Definitions


  • Customer: An individual who books a service through Task Aces.
  • Tasker: A service provider who accepts and performs tasks booked through Task Aces.
  • Booking: The arrangement made by a Customer for a Tasker’s service.
  • Refund: The reimbursement of payment to the Customer.
  • Cancellation: The termination of a booking.


3. Cancellation Policy


For Customers:

  • Cancellation within 24 Hours of Booking Confirmation:
    • Customers can cancel their booking within 24 hours of confirmation without any penalty.
    • A full refund will be processed.
  • Cancellation More than 24 Hours Before Scheduled Service:
    • Customers can cancel their booking more than 24 hours before the scheduled service time without any penalty.
    • A full refund will be processed.
  • Cancellation Less than 24 Hours Before Scheduled Service:
    • If a customer cancels less than 24 hours before the scheduled service time, they will be charged 50% of the service fee.
    • The remaining 50% will be refunded.
  • Emergency Cancellations:
    • In the event of an emergency (e.g., medical emergencies), customers may be eligible for a full refund even if the cancellation is within 24 hours of the service. Proof of the emergency situation may be required.


For Taskers:

  • Cancellation by Tasker:
    • If a Tasker cancels a booking at any time, the Customer will receive a full refund.
    • Task Aces will endeavour to reassign the task to another qualified Tasker promptly.
    • Repeated cancellations by a Tasker may result in penalties or removal from the platform.


4. Refund Policy


Eligibility for Refunds:

  • Service Not Provided:
    • If a Tasker fails to show up for the scheduled service, the Customer is eligible for a full refund.
    • Task Aces will facilitate a new booking with another Tasker at no additional cost to the Customer.
  • Unsatisfactory Service:
    • If the service provided is not satisfactory, the Customer must contact Task Aces within 24 hours of service completion to request a review and potential refund.
    • The Customer should provide details and evidence (e.g., photos, detailed descriptions) of the unsatisfactory service.
  • Overpayment:
    • If a customer is charged more than the agreed service fee, the overpaid amount will be refunded.


Process for Requesting a Refund:

  1. Contact Customer Support:
    • Customers must contact Task Aces Customer Support via email (support@taskaces.com) or through the support form on the Task Aces website.
  2. Provide Details:
    • Customers should provide their booking ID, reason for the refund request, and any relevant documentation or evidence.
  3. Review Process:
    • Task Aces will review the refund request and respond within 5 business days.
    • During this period, Task Aces may contact the Customer and Tasker for additional information or clarification.
  4. Refund Approval:
    • If the refund is approved, the Customer will receive the refund within 7 business days of approval via the original payment method.
  5. Partial Refunds:
    • In cases where the service was partially completed but not to the Customer's satisfaction, a partial refund may be issued based on the extent of the service provided and the Customer’s feedback.


5. Dispute Resolution


In the event of disputes regarding cancellations or refunds, Customers and Taskers are encouraged to contact Task Aces Customer Support for mediation. Task Aces will:

  • Review all evidence and statements from both parties.
  • Aim to resolve disputes fairly and promptly.
  • Involve third-party mediation services if necessary to reach a resolution.


6. Changes to this Policy


Task Aces reserves the right to modify this Refund and Cancellation Policy at any time. Changes will be communicated to Customers and Taskers via email and will take effect immediately upon posting on the Task Aces website.


7. Contact Information


For any questions or concerns regarding this policy, please contact Task Aces Customer Support:


8. Additional Information


Exceptional Circumstances:

  • In the event of exceptional circumstances (e.g., a global pandemic, significant weather events), Task Aces may implement temporary policies regarding cancellations and refunds. These will be communicated clearly to all users via email and the Task Aces website.


Customer and Tasker Responsibilities:


  • Customers are responsible for providing accurate booking details and being available at the agreed service time.
  • Taskers are responsible for performing services to the best of their ability and communicating any issues promptly.

Feedback and Continuous Improvement:


  • Task Aces values feedback from both Customers and Taskers. Feedback will be used to continuously improve the quality of services and the effectiveness of the refund and cancellation policy.